Refund policy
Thank you for shopping with HeritageThreadCo.quest. We want every order to arrive safely, accurately, and in a condition that allows you to enjoy your desktop décor as intended. Because decorative items are often selected for their appearance, size, color, texture, and ability to complement a particular workspace or living environment, we understand that occasionally a customer may need to return an item.
This Return and Refund Policy explains the conditions and procedures that apply to purchases made through HeritageThreadCo.quest, operated by CLOTHING COLORS LLC.
By placing an order through our website, you acknowledge and agree to the procedures described below, subject to any rights that cannot lawfully be waived under applicable federal or Florida law.
1. Eligibility for Returns
Unless otherwise stated on the applicable product page, eligible merchandise may generally be returned when:
- The item is unused and remains in its original condition;
- The item has not been intentionally altered, damaged, assembled improperly, or misused;
- The item is returned with its original packaging, where reasonably available;
- Any included accessories, components, inserts, decorative elements, or documentation are returned with the product;
- The item was purchased directly through HeritageThreadCo.quest; and
- The return request is submitted within the applicable return period communicated by our customer service team or on the applicable product listing.
For decorative merchandise, reasonable care should be taken when opening and inspecting an item. Products should not be used as part of a permanent installation or display before a customer has determined that the item is suitable for their intended purpose.
2. Items That May Not Qualify for Return
Certain products may be excluded from return eligibility where their condition, packaging, or nature makes a return inappropriate or where applicable law permits such an exclusion.
Examples may include:
- Items that have been damaged after delivery through customer handling;
- Products showing signs of use, staining, scratching, modification, or abnormal wear;
- Items returned without essential components where those components cannot reasonably be replaced;
- Products that have been altered, customized, or otherwise prepared specifically according to customer instructions, if applicable;
- Items returned after the applicable return period; or
- Merchandise expressly identified as non-returnable at the time of purchase.
If an item is defective, damaged in transit, materially different from its description, or incorrectly supplied by us, please contact us promptly. Such situations may be handled differently from ordinary change-of-mind returns.
3. Damaged or Incorrect Merchandise
We encourage customers to inspect their package promptly after delivery.
If your order arrives visibly damaged, incomplete, or materially different from what you ordered, please contact us at:
Email: [email protected]
Please include:
- Your order number;
- The name of the product;
- A description of the problem;
- Photographs of the item and packaging when applicable; and
- Any other information reasonably necessary for us to investigate the issue.
Photographs can be especially helpful for desktop décor because they allow us to determine whether damage occurred during shipment, whether an item was incorrectly supplied, or whether a product differs materially from its listing.
We will review the information and determine the appropriate resolution, which may include a replacement, refund, partial refund, return authorization, or another reasonable remedy depending on the circumstances.
4. How to Request a Return
Do not automatically ship merchandise to our business address without first contacting us.
To request a return, email:
Your message should include your order number, the item you wish to return, the reason for the return, and photographs if the request concerns damage or a product defect.
If the return is approved, we will provide return instructions. Depending on the circumstances, you may be asked to send the merchandise to:
CLOTHING COLORS LLC
5400 NW 159TH ST 312
Miami Lakes, FL 33014
United States
A return is not considered authorized merely because merchandise has been shipped to this address. Customers should obtain confirmation before sending a package.
5. Return Shipping Costs
Unless otherwise required by applicable law or specifically agreed by us:
- Customers requesting a return because they changed their mind, selected the wrong item, or no longer want the merchandise may be responsible for return shipping costs.
- If an item was sent incorrectly, arrived damaged, or is determined to have a qualifying defect attributable to us, we may provide an appropriate return-shipping solution.
- Original shipping charges are generally not refundable for voluntary returns unless otherwise required by law or expressly stated by us.
Customers are encouraged to use a trackable shipping method when returning merchandise.
6. Refunds
Once an authorized return has been received and inspected, we will evaluate the merchandise and determine whether the applicable refund requirements have been satisfied.
Approved refunds will generally be issued to the original payment method.
Depending on the customer's payment provider, bank, or card issuer, additional processing time may be required before the refunded amount appears in the customer's account.
A refund may be adjusted when:
- Returned merchandise is materially damaged through customer handling;
- Required components are missing;
- The returned product does not correspond to the order;
- The return does not satisfy the applicable return conditions; or
- Another adjustment is permitted by applicable law.
We will not use this policy to waive consumer rights that cannot legally be waived.
7. Partial Refunds
In appropriate circumstances, we may offer a partial refund instead of requiring the merchandise to be returned. This may be considered where an item has a minor issue that does not substantially prevent its intended decorative use.
A partial refund is not automatically available and will depend on the nature and extent of the issue.
8. Sale Items and Promotional Purchases
Promotional merchandise may have special return conditions where those conditions were clearly disclosed before purchase.
Nothing in this section is intended to remove rights granted by applicable law.
9. Exchanges
Where inventory permits, we may offer an exchange for an eligible product. Exchanges are subject to availability and may require the original item to be returned and inspected first.
If the requested replacement is unavailable, we may instead process an appropriate refund or provide another available resolution.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible at [email protected].
Because orders may enter fulfillment shortly after purchase, a cancellation request does not guarantee that an order can be stopped before shipment.
If an order has already been shipped, the customer may need to follow the applicable return procedure rather than treating the request as a pre-shipment cancellation.
11. Refunds Required by Law
Nothing in this Return and Refund Policy is intended to restrict, exclude, or waive any right or remedy that a customer may have under applicable federal law, Florida law, or another law that legally applies to the transaction.
We intend to administer this policy in a manner consistent with applicable consumer-protection requirements, including Florida's laws concerning unfair or deceptive trade practices.
12. Contact
For questions concerning returns, refunds, damaged merchandise, or order issues:
CLOTHING COLORS LLC
5400 NW 159TH ST 312
Miami Lakes, FL 33014
United States
Email: [email protected]
When contacting us, please provide your order number whenever possible so that we can identify the relevant transaction efficiently.