Shipping policy
HeritageThreadCo.quest is committed to making the delivery process for your desktop décor order as straightforward and transparent as possible. From the moment an order is submitted to the time the package reaches the delivery address, we aim to provide reasonable processing, packaging, and shipping practices.
This Shipping Policy applies to purchases made through HeritageThreadCo.quest, operated by CLOTHING COLORS LLC.
1. Shipping Address
Orders may be shipped to the address provided by the customer during checkout.
Customers are responsible for reviewing the shipping address carefully before completing an order.
If you discover an address error after placing an order, contact us as quickly as possible at:
We will attempt to correct the address before fulfillment, but an address change cannot be guaranteed once an order has entered processing or shipment.
2. Standard Shipping
We currently provide free standard shipping for qualifying orders.
The standard shipping benefit is intended to cover ordinary delivery costs associated with eligible orders under our normal shipping arrangements.
3. Orders Under $10
Orders with a merchandise subtotal below $10.00 are subject to a $5.99 shipping charge.
The applicable shipping charge will be displayed during the checkout process before the order is submitted.
4. Order Processing
After an order is successfully placed and payment has been authorized, we may begin preparing the merchandise for shipment.
Processing may include:
- Order verification;
- Inventory confirmation;
- Product selection;
- Quality checking;
- Protective packaging;
- Label preparation; and
- Transfer to the appropriate carrier.
Processing time can vary depending on product availability, order volume, weekends, holidays, carrier schedules, and circumstances beyond our reasonable control.
5. Delivery Estimates
Any delivery timeframe displayed on the website or communicated by us is an estimate unless expressly identified as guaranteed.
Delivery can be affected by:
- Weather;
- Carrier delays;
- Transportation disruptions;
- Address errors;
- Holiday volume;
- Customs or regulatory procedures where applicable;
- Regional service interruptions;
- Security events; and
- Other circumstances outside our reasonable control.
A tracking number showing movement through a carrier network does not necessarily mean that the package is immediately available for delivery.
6. Tracking Information
When tracking information is available, it may be provided to the customer through the email address associated with the order.
Customers should use the carrier's tracking information to monitor shipment progress.
Tracking updates may not appear immediately after a shipping label is created.
7. Delivery Problems
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- The delivery area around your residence;
- Building reception or management;
- Household members;
- Neighbors;
- Mailroom or package room; and
- Carrier delivery notes.
If the package remains missing, contact us at [email protected] and provide your order number and tracking information.
We may need to work with the shipping carrier to investigate the delivery.
8. Damaged Packages
If your package arrives visibly damaged, photograph the outer packaging and merchandise before discarding any packaging materials.
Contact us promptly at:
Please include the order number, photographs, and a description of the damage.
This information may help us determine whether the package was damaged during transportation and what remedy may be appropriate.
9. Incorrect or Missing Items
If you receive an item that differs materially from your order, or if an expected item is missing, contact us promptly.
Please provide:
- Order number;
- Name of the missing or incorrect product;
- Description of the issue; and
- Photographs where useful.
We will review the order and determine an appropriate resolution.
10. Returned or Refused Packages
A package that is refused, returned because of an incorrect address, or otherwise returned to the sender may require additional review before reshipment or refund.
Where additional shipping costs result from information supplied incorrectly by the customer, those costs may be the customer's responsibility to the extent permitted by law.
11. Multiple Items in One Order
Depending on inventory and fulfillment circumstances, products from a single order may be shipped together or separately.
If items are shipped separately, customers may receive multiple tracking numbers.
Separate shipments do not necessarily indicate that an order was incorrectly processed.
12. Shipping Restrictions
Certain destinations, products, or circumstances may be subject to carrier restrictions or other logistical limitations.
If we cannot reasonably fulfill an order to the submitted destination, we may contact the customer regarding an alternative address, cancellation, or refund.
13. International Shipping
Unless expressly offered during checkout, international shipping may not be available.
If international delivery is offered for a particular transaction, additional taxes, duties, customs charges, brokerage charges, or other governmental assessments may apply to the recipient.
Unless otherwise expressly stated, such charges are not included in our standard domestic shipping offer.
14. Shipping and Returns
Shipping charges associated with a voluntary return may be handled according to our Return and Refund Policy.
Where merchandise is returned because it was incorrectly supplied, damaged in transit, or affected by a qualifying defect attributable to us, we may provide an appropriate return-shipping solution.
15. Contact Regarding Shipping
For questions about an order or shipment:
CLOTHING COLORS LLC
5400 NW 159TH ST 312
Miami Lakes, FL 33014
United States
Email: [email protected]
Please include your order number whenever possible so that our team can identify the shipment efficiently.